Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Slidehatch (the “Product”) and the website at slidehatch.com (the “Site”), operated by Slidehatch (“we”, “us”), based in Ontario, Canada. By purchasing or using the Product, you agree to these Terms.

1. What you're buying

Slidehatch is a digital product delivered as an instant download after payment. Depending on the tier you buy, it includes some or all of: a self-hosted software application and its source code, a written strategy playbook (an Obsidian vault), and related documentation. There are no physical goods, and there is no recurring subscription — you make a one-time payment.

2. Licence

Your purchase grants you a perpetual, worldwide, non-exclusive, non-transferable licence to use the Product for your own purposes, personal or commercial, including on behalf of your own clients. The full licence terms — including the restriction against reselling, redistributing, or republishing the Product — are contained in theLICENSE.txtfile included in your download, and each copy is individually watermarked to the purchasing account. Those licence terms are incorporated into these Terms by reference.

3. Payment

Payments are processed by Stripe. We do not receive or store your full card details. Prices are shown in US dollars and are charged as a one-time payment. You are responsible for any taxes that apply in your jurisdiction unless we are required to collect them.

4. Delivery

Access is delivered immediately after successful payment, via a secure, time-limited download link shown on the confirmation page and emailed to the address you provide at checkout. It is your responsibility to enter a valid email address and to download and keep a copy of your files.

5. Refunds & the setup guarantee

Because this is a digital product delivered instantly, all sales are final except under our setup guarantee: if you buy the Automation OS, follow the documented setup, and it genuinely does not run as described, email us within 14 days of purchase with a description of the problem and we will either help you get it working or provide a refund. The guarantee does not cover a change of mind, failure to follow the setup instructions, or issues caused by third-party platforms or your own environment.

This is a setup / functionality guarantee only. It is not a satisfaction guarantee and it is not a results, views, traffic, followers, sales, or income guarantee. Refunds will not be issued because a post underperformed, an account grew slowly, or any marketing outcome differed from examples on the Site.

6. No guarantee of results

Slidehatch is a tool and a body of documentation. We make no guarantees, promises, or representationsof any kind regarding views, reach, traffic, followers, engagement, sales, revenue, income, customers, business success, or any other outcome. Any figures, screenshots, case studies, or “wins” shown on the Site, in marketing, or in the Product are examples of what has happened for specific accounts in the past. They are not typical, not projections, and not a promise of what you will achieve.

Your outcomes depend entirely on your own effort, consistency, niche, offer, creative execution, platform algorithms, market conditions, and factors outside anyone's control. Nothing on the Site or in the Product is financial, legal, or investment advice.

7. Third-party platforms

The Product helps you publish to platforms such as TikTok, Instagram, and YouTube. You are solely responsible for complying with each platform's terms of service and content policies, for any developer or API credentials you connect, and for the content you publish. We are not affiliated with, endorsed by, or responsible for those platforms. Platform bans, API changes, rate limits, or algorithm shifts are outside our control and are not grounds for a refund.

8. Acceptable use

You agree not to use the Product to create or distribute unlawful, infringing, deceptive, or harmful content, to spam, or to violate any applicable law or third-party rights. You may not resell, sublicense, or redistribute the Product in whole or in part.

9. Intellectual property & watermarking

The Product, the Site, and the Slidehatch name and marks are owned by us and protected by copyright and other laws. Some components included with or referenced by the Product are third-party open-source software licensed under their own terms; where that is the case, those licences are included and continue to apply. Each download is associated with your purchase information; unauthorized distribution is traceable and may be pursued.

10. Chargebacks

If you believe you are owed a refund, contact us using the process in section 5. Filing a chargeback or payment dispute instead of contacting support is a breach of these Terms. We will contest fraudulent or improper chargebacks with evidence of delivery and access on file, and may revoke access to the Product.

11. Disclaimer & limitation of liability

THE PRODUCT AND SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE PRODUCT OR SITE WILL NOT EXCEED THE AMOUNT YOU PAID US, AND WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES — INCLUDING LOST PROFITS, LOST VIEWS, LOST FOLLOWERS, OR BUSINESS INTERRUPTION.

12. Changes

We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above. Your continued use of the Product after a change constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to conflict-of-laws principles.

14. Contact

Questions about these Terms? Email slidehatch@gmail.com. See also our Privacy Policy.